FAQs
Booking & Policies
How do I book an appointment?
Use my online booking link in the services tab to select your service, date, and time.
Do you require a deposit?
No deposit is needed to book. We just ask for at least 48 hours’ notice to cancel or reschedule; changes within 48 hours are subject to a 50% service fee.
What’s your cancellation policy?
We hold this time just for you. If you need to reschedule or cancel, please let us know at least 48 hours in advance. Changes made within 48 hours of your appointment are subject to a fee of 50% of the service.
How often should I come in?
For most clients I recommend every 4-6 weeks to maintain healthy balanced skin. This timing follows your skin renewal cycle, allowing us to address concerns and keep your results consistent. I’ll help you create a schedule that works for your lifestyle and skin goals.
Gift Certificate Policy:
Gift certificates are valid for services only and cannot be redeemed for cash. Certificates are non-transferable and may not be sold or gifted to another client. Missed appointments or late cancellations will result in forfeiture of the certificate’s value.
Before Your Hydrafacial.
How do I prep for my facial or HydraFacial®?
• Avoid exfoliants, retinol, and peels for 3–5 days prior
• Let me know if you’ve had recent injectables or sunburn
• Come with clean skin if possible
Is it safe if I’m pregnant or breastfeeding?
No, you’ll need to wait until you’re not breastfeeding/pregnant
Skin concerns
Can you help with acne?
Yes- I create a custom treatment plan to calm inflammation, reduce breakouts, and support your skin barrier. This must be done with consistency in both treatments and home care.
Redness or Sensitive ?
I specialize in calming, barrier-repair facials that soothe irritation. We will review your home care to eliminate sensitizing products
Products & Ingrediants
Do I need to stop using Retinol before my appointment?
Yes! Please pause any retinol, prescription acne products, and strong exfoliants 5 days before your treatment. This helps prevent sensitivity and ensures your skin is in its best condition to receive the facial.
When will I see results?
Many see an immediate glow but for bigger goals like acne or pigmentation, I’ll recommend a treatment plan for results.
Skincare & Products
Do you sell the products you use?
Yes I carry a selection of professional grade skincare for home use.
Still Have a Question?
💬 Send me a message or reach out before booking I’m happy to guide you toward the perfect treatment.
Ready for your ritual?
Questions answered? Reserve your unrushed Boise facial with Katie and let your skin exhale.